Refund Policy | LiVRM Jan Seva Kendra

Refund & Cancellation Policy

At LIVRM JAN SEVA KENDRA PVT. LTD., we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future LIVRM orders.

1. How to raise a request

If you're not satisfied with the service, email support@livrmjanseva.com or call +91 7985357469 from the email address or mobile number used at the time of payment, mentioning your name, the service and the payment reference. We will escalate the engagement to the concerned Agent and Managers to speed up the process.

Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

2. Refund window

If an engagement is not progressing as per your expectations, you can request for a refund within 30 days of payment. After 30 days, you can request for the refund to be processed as a service credit - which can be used for any other future service.

3. Deductions

Before processing any refund, we reserve the right to make a best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable. In case of change of service, the cancellation fee would not be applicable.

All refunds will be subject to a minimum of 20% cancellation fee. If LIVRM has spent time and resources on the engagement or incurred any other fee, such fees will be deducted on best judgement basis and the balance will be refunded. Under any circumstance, LIVRM shall be liable to refund only up to 80% of the professional fee paid by the client. Government fees, stamp duty and taxes already paid to authorities are non-refundable.

4. Refund timeline

Approved refunds are credited to the original payment method within 7–10 working days.